Continuous quality improvement (CQI) refers to a business management system where processes that are performing below what is needed are improved through strategic changes. The processes are changed to reduce defects, setbacks, and other problems. A CQI system can be used by any business and it is especially handy for smaller businesses that need to compete with larger companies. To help you understand better, here are some benefits of CQI:
- Improved adaptability to change. With continuous quality improvement comes continuous changes of processes and systems. To improve something, changes are needed. These small changes make it easier for a business to adapt to big changes in the work environment, economy, etc. Businesses stuck in rigid processes like mass production don’t have this advantage.
- Fewer errors will take place. If your business continuously improves the quality of its processes, your business will make fewer errors. Some errors can be very costly and can even cause a business to fold. With CQI, the risk of that is reduced because you will leave less room for error and keep producing better products or services.
- Higher staff morale. Staff who have a high morale are more productive, more positive, and more loyal. They are less likely to quit and will work hard to reach their goals. Continuous quality improvement aims to improve the business processes which means that workers are not blamed for inefficiency when things don’t work. Workers that are not yelled at or constantly broken down have a higher morale than those that have to hear how terrible they are on a daily basis.
- Production will run faster. Initially, when a new system or process needs to be implemented in the spirit of continuous quality improvement, the business may lose a day or two of production. This is not generally a problem, however, because production tends to run much faster and smoother after the implementation.
Continuous quality improvement is something that will benefit any business. It is a process that works long-term and offers great results to boost production, productivity, and staff morale.